Privacy, terms and conditions, refunds and cancellation, cookies, disclaimer, acceptable use, KYC and AML, grievance redressal and support SLA. Last updated 1 August 2026.
This policy explains what iSoftMoney collects when you use our website and fintech services, why we collect it, and the choices you have.
Fingerprints captured for Aadhaar authentication are encrypted at the device, transmitted for that single authentication request, and never stored by iSoftMoney or the retailer.
We do not sell personal data. We share it only with partner banks, payment switches and vetted processors under written agreements, and with authorities where the law requires it.
Transaction and KYC records are retained for the statutory period applicable to regulated payment services, after which they are securely deleted.
Subject to local law you may request access, correction, deletion, restriction or portability, or object to processing. Write to privacy@isoftmoney.example.
Our services are not directed at children under 18 and we do not knowingly collect their data.
Updates are posted here with a new effective date; material changes are notified to partners.
These terms govern your access to the iSoftMoney website, partner app and services. By using them you agree to be bound by these terms.
iSoftMoney provides AEPS, BBPS, recharge, DMT, credit card application facilitation and savings account opening through partner banks and licensed payment rails. Anything not listed in your partner agreement is out of scope until agreed in writing.
Commission slabs, service charges and wallet funding rules are set out in your partner schedule. Slabs can be revised with prior notice where a bank or rail changes its own pricing.
iSoftMoney retains ownership of the platform, app, brand and documentation. You receive a non-exclusive, non-transferable licence to use them while your agreement is active.
Services depend on third-party banks, switches and operators. We do not warrant uninterrupted or error-free operation and are not liable for downtime originating outside our systems.
Neither party is liable for indirect or consequential loss. Our aggregate liability is limited to the commission earned by you in the three months preceding the claim.
We may suspend access immediately on suspected fraud, KYC failure, regulatory direction or non-payment. Either party may terminate for material breach unremedied 30 days after notice.
These terms are governed by the laws stated in your partner agreement, whose courts have exclusive jurisdiction.
Once a biller or operator confirms a payment it cannot be cancelled by iSoftMoney. Wrong-number or wrong-consumer-number payments must be pursued with the biller or operator; we assist with proof of transaction.
Onboarding, training and biometric device charges are non-refundable once the device is dispatched and paired.
On account closure, the unused wallet balance is returned to the registered bank account after dispute and chargeback windows close, typically within 15 working days.
Email billing@isoftmoney.example with the transaction reference, date, amount and service. Approved refunds are processed within 7 to 14 working days to the original source.
Cookies are small files stored on your device that help the site work and help us understand how it is used.
You can accept or reject non-essential cookies and change your choice at any time. Browser settings also let you block or delete cookies, though some features may stop working.
Content on this website is provided for general information only and is not financial, legal or investment advice. iSoftMoney is a service facilitator; banking products are provided by partner banks under their own terms.
Commission figures, timelines and volumes shown are illustrative and depend on the rail, bank and partner category applicable to you.
We are not responsible for the content, availability or practices of third-party sites we link to.
We investigate reports of abuse and may throttle, suspend or terminate access. Serious cases are reported to the relevant authority and partner bank.
Report abuse or a security vulnerability to security@isoftmoney.example. We acknowledge within one business day.
iSoftMoney operates regulated payment services through partner banks and therefore applies strict customer due diligence.
Retailers must capture live biometrics only with the customer present, must never store customer credentials, and must display charges before completing a transaction.
If a transaction fails or a charge looks wrong, escalate in this order.
Transaction reference ID, date, amount, service used and retailer code. Complaints carrying the reference ID are traced the same day.
Targets exclude scheduled maintenance, bank or operator outages outside our control, and issues caused by unsupported hardware.
These documents are be reviewed by qualified counsel before production use.